Privacy Policy

1. Information we collect

Information you give us

We collect information you provide when you contact us, book a demo, request a trial, become a customer, or create or are given a platform account. This may include your name, business email address, phone number, company name, job title, billing and contract details, account credentials, support requests, and any other information you choose to share with us.

Information we collect automatically

When you visit the Services, our hosting and infrastructure providers automatically record standard technical information such as your IP address, browser and device type, pages requested, referring URL, and the date and time of your visit. Inside the platform we also keep logs of account activity (for example sign-ins and changes to records) for security, audit and support purposes.

Information from other sources

We may receive business contact information from partners, public sources, professional networks and industry events, and we may combine it with information we already hold so our records are accurate and complete.

2. How we use information

We use the information we collect to:

• provide, operate, maintain and improve the Services;
• set up customer accounts, configure integrations, and deliver onboarding, consulting and support;
• respond to inquiries and schedule demos;
• send service, billing and security communications;
• send product news and marketing to business contacts, where permitted by law;
• analyze usage, compile statistics, and develop new features;
• detect, investigate and prevent fraud, abuse, security incidents or illegal activity; and
• comply with legal obligations and enforce our agreements.

3. Customer data in the platform

maars.io helps ad networks, publishers and media companies reconcile advertiser invoices and publisher earnings. To do this, customers connect the platform to ad servers, SSPs, DSPs and other systems through APIs, or upload files. The resulting financial and business records — such as advertiser, agency, publisher, campaign, invoice and payout data (“Customer Data”) — belong to our customer.

We process Customer Data on our customer’s behalf and under our agreement with that customer. We do not sell Customer Data or use it for our own advertising. If you are an individual whose information appears in a customer’s records, please contact that customer directly; we will assist them in responding to your request.

The live demo at maars.io/demo uses sample data only. Settings you change in the demo are stored in your own browser and are not sent to us.

4. How we share information

We do not sell personal information. We share information only as described below:

• Service providers. Companies that host, store, secure, support or otherwise help us operate the Services and our business (for example, website hosting, cloud infrastructure, email, scheduling, accounting and payment processing). They may use information only to perform services for us.
• Integrations you direct. When a customer connects a third-party system to the platform, we exchange data with that system as the customer instructs.
• Business transfers. In connection with a merger, acquisition, financing, sale of assets or similar transaction, information may be transferred to the acquiring or successor entity, subject to this policy’s protections for previously collected information.
• Legal and safety. When we believe in good faith that disclosure is required by law or legal process, or is necessary to protect the rights, property or safety of Structured Office, our customers, users or the public.
• Aggregate or de-identified data. Information that cannot reasonably identify you or a customer may be used and shared for any lawful purpose.

5. Cookies and similar technologies

The public maars.io website does not use advertising cookies or third-party advertising trackers. The platform uses strictly necessary cookies and browser storage to keep you signed in, remember preferences and protect your account; the Services cannot work properly without them.

Our website loads fonts from Google Fonts, which means your browser connects to Google’s servers and shares your IP address with Google. Links to third-party services such as our demo-scheduling provider are governed by those providers’ own cookie and privacy policies. If we add analytics or other non-essential technologies in the future, we will update this policy and offer choices where the law requires.

Most browsers let you block or delete cookies. Blocking necessary cookies may prevent parts of the Services from working. Our practices do not change in response to browser “Do Not Track” signals.

6. Your choices

• Marketing emails. You can unsubscribe at any time using the link in any marketing email or by contacting us. We will still send service, billing and security messages related to your account.
• Account information. Platform users can update certain profile information in the platform or ask their company administrator or us for help.
• Access and deletion. You may ask us for a copy of, correction of, or deletion of personal information we hold about you as described below.

7. Retention and security

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, meet contractual commitments, resolve disputes, and satisfy legal, tax and accounting requirements. Customer Data is retained according to our agreement with the customer.

We use administrative, technical and physical safeguards designed to protect information, including encryption in transit, access controls and activity logging. No system is completely secure, and we cannot guarantee absolute security.

8. Notice to U.S. state residents

Residents of California and other U.S. states with comprehensive privacy laws may have rights to know what personal information we collect, use and disclose; to access, correct or delete it; to opt out of the sale or sharing of personal information or its use for targeted advertising; and not to be discriminated against for exercising these rights.

In the past 12 months we may have collected the following categories of personal information, from you directly, automatically, or from the other sources described above, for the purposes described in this policy:

• Identifiers — such as name, business email address, phone number, IP address and account name.
• Commercial information — such as records of services purchased, contracts and billing history.
• Internet or network activity — such as interactions with the website and platform logs.
• Professional information — such as employer and job title.

We disclose these categories to service providers for business purposes. We do not sell personal information or share it for cross-context behavioral advertising, and we do not knowingly collect personal information from anyone under 16. You or your authorized agent may submit a request using the contact details below. We will verify your identity before acting on a request and may decline where an exception under applicable law applies.

9. Notice to EEA, Swiss and UK residents

For personal information we process for our own purposes, Structured Office, Inc. is the controller. For Customer Data, our customer is the controller and we act as its processor.

Legal bases. We process personal data to perform a contract with you or your organization; to comply with legal obligations; for our legitimate interests in operating, securing, marketing and improving the Services, where those interests are not overridden by your rights; and with your consent where required. You may withdraw consent at any time.

Transfers. We are based in the United States, and your information may be processed in the United States or other countries whose laws may differ from those of your country. Where required, we use appropriate safeguards, such as standard contractual clauses, for these transfers.

Your rights. Subject to applicable law, you may request access to, correction, deletion, restriction or portability of your personal data, and you may object to processing based on legitimate interests or to direct marketing. You also have the right to lodge a complaint with your local data protection authority. We do not make decisions based solely on automated processing that produce legal or similarly significant effects.

10. Other important information

Business use. The Services are designed for businesses and are not directed to children. We do not knowingly collect personal information from children under 16. If we learn that we have, we will delete it.

Users outside the United States. If you use the Services from outside the United States, you understand that information will be transferred to, stored and processed in the United States and other countries where we or our service providers operate.

11. Contact us

For questions about this Privacy Policy or to exercise your rights, contact:

Structured Office, Inc.
Attn: Privacy — maars.io
privacy@structuredoffice.com